Returns Procedure

We strongly recommend that you inspect the goods for possible mechanical damage or defect in the presence of the courier or when you receive the parcel at the post office or carrier.

* We cannot accept responsibility for items that have been damaged during transportation by courier services. To avoid misunderstanding, please, check if the product is not damaged when You get it by Courier or on Your Local Post Office at once when You get it!

** The return/exchange is possible within 14 days after receipt of the parcel, if the goods were not in use, retained its consumer properties, commercial appearance (no trace of exploitation), undamaged packaging, also documents confirming the fact of purchase are enclosed.

Does the buyer have the right to return the goods or exchange them for similar goods? Yes, if:

  • product defects or malfunctions, production or transport damage - occurs very rarely, full compensation on our part;
  • mistakenly sent product with other characteristics - occurs very rarely, full compensation on our part.

Under what conditions is it possible to return and exchange goods in the online store The main thing that:

  • the goods are unused and there are no defects and damages;
  • the integrity of the package and the complete set of the goods are preserved.

Replacement after opening

If you find a hidden damage after receiving and paying for the goods, we will surely make you a replacement. To do this, please write us an application for email: Your application will be considered on a mandatory basis within 3 days.

In order to return the goods, please fill in this form.

Important! Application - mandatory return condition.

Address for returning goods to the store:

  • Ukraine, 8 Moscovskyi ave, block  A16, Kiev 04073

Parts are often searched for from category sandwich maker removable plates or with part number 00757488 or spare parts for model DC30