Terms & Conditions

Terms & Conditions

Access to this Web Site (the "Ziperone.com") is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.

These terms and conditions are between ("we/us/our") and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of Ziperone.com ("you").

On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted on-line will constitute acceptance of the new terms and conditions.

Content of the website

This Web Site, and any content contained on it, is for information purposes only. We do not warrant that any information contained in this website is accurate, up to date or complete.

We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.

Product Details & Suitability

Published product details, specifications and suitability information is the best available at the time. Ziperone.com shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an appliance. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns Procedure page for details.

Manufacturers names are used for reference only. Products listed as a genuine part are made by the manufacturer and generic parts are listed as 'compatible'/'suitable for' with the manufacturer's finished model number.

We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Work carried out, and parts fitted, to gas appliances must be done so by a registered ‘Gas Safe’ engineer.  Ziperone.com cannot be held liable for any damage caused by the fitting of a spare part.

Registration and information submitted by you

In the event that it is necessary for you to register in order to view certain parts of Ziperone.com, you are obliged to provide accurate and complete registration information.

We reserve the right (and you hereby consent) to:

delete any information submitted by you from our databases and/or records; and

block any information submitted by you which contains viruses or other potentially damaging material to the Web Site, our system, users of the Web Site or our employees.

Complaints

At Ransom Spares we do our very best to keep our customers happy.  However, if you are not satisfied with the service that you have received and wish to make a complaint please forward it to info@ziperone.com

We will thoroughly investigate any issues raised and propose a course of action for resolution.  You should receive a response within 14 Days of us receiving your e-mail.

Intellectual Property

You acknowledge that all trade marks, names and logos on the Web Site are the proprietary marks of us. To the extent that there are marks identifying third parties, these are owned or licence by those third parties and nothing in these terms and conditions in any way confers on you any licence or right under any trade marks, name or logos.

All rights, including copyright, in the content of this Web Site and in the photographs, diagrams or any other illustrations of our products displayed on it are owned or controlled by us.

You may not, without the prior written consent of us:

copy, reproduce, modify, republish, adapt, alter or in any way commercially exploit any of the content of this Web Site.

For the avoidance of doubt " Ziperone.com " is a trademark of us. It may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion to other persons, or in any manner that disparages or discredits us.

Privacy

You acknowledge and agree to be bound by the terms our privacy statement.

Links to websites outside the control of us

This Web Site may contain links to other websites, which are outside our control. We are not responsible for these third party websites, or for their content. We are providing the link for your convenience and are not endorsing the third party's website, products or services in any way. Using automatic links to gain access to such sites is entirely at your own risk.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

How do we use cookies?

if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
if you have agreed (or not) to our use of cookies on this site
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

You can visit the following website for an in-depth guide to cookies and how to control, delete and understand them.

https://www.aboutcookies.org/

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses, and third parties claims.

We will do our best to despatch all orders as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

This warranty does not affect your statutory rights.

We strongly recommend that all parts are fitted by a suitably qualified person, using the correct tools and test equipment, with the appliance disconnected from the mains supply. 

Indemnity

You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.

Termination

We may terminate the provision of the Web Site or restrict your access to it without any prior notice to you.